Privacy Policy

1. Introduction

PipePeer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lead generation and website services. By using our services, you consent to the data practices described in this policy.

Company Information:
PipePeer
Location: Wichita, Kansas
Email: leads@pipepeer.com
Website: pipepeer.com

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (name, email address, phone number, physical address)
• Submit project details and service requests
• Apply as a plumbing partner
• Request website services
• Contact us directly

File Uploads

You may upload files to our platform, including:

• Photos of plumbing issues
• License documentation
• Insurance certificates
• Project plans and blueprints

Automatically Collected Information

We use basic functional cookies necessary for site operation. We do not use tracking cookies unless you explicitly consent. We do not use social media tracking pixels or third-party advertising cookies.

3. How We Use Your Information

We use the information we collect to:

• Connect homeowners with qualified, licensed plumbers
• Connect contractors with plumbing subcontractors
• Process website service inquiries
• Communicate with you about your requests and projects
• Verify plumber credentials and insurance
• Improve our services and user experience

Important: We never sell your personal data to third parties. We never resell leads—all leads are exclusive to one plumber.

4. How We Share Your Information

Lead Information Sharing

When a plumber purchases a lead, they receive only the information necessary to contact and serve you:

• Name and contact information
• Project details and issue description
• Service location
• Uploaded photos (if applicable)

Website Service Inquiries

Information submitted for website services stays with PipePeer for follow-up and project management. We do not share this information with third parties.

No Third-Party Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described above. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Data Retention

We retain your information for the following periods:

• Lead Information: Retained for 30 days after project completion, then anonymized or deleted
• Website Inquiries: Retained for 12 months for customer service purposes
• Partner Applications: Retained for the duration of the partnership plus 2 years
• Payment Records: Retained for 7 years as required by law

You may request early deletion of your data by emailing leads@pipepeer.com.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at leads@pipepeer.com. We will respond within 30 days.

7. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

Payment Security: All payments are processed through secure third-party processors (Stripe/PayPal). We do not store your full credit card information on our servers.

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our services or provide any personal information. If we learn we have collected personal information from a child under 13, we will delete that information immediately.

9. Cookies and Tracking

We use only basic functional cookies necessary for website operation, such as maintaining your session and preferences. We do not use tracking cookies, social media pixels, or advertising cookies without your explicit consent. You can disable cookies in your browser settings, though this may affect website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: leads@pipepeer.com

Location: Wichita, Kansas

We will respond to your inquiry within 30 days.